Customer Terms and Conditions
These terms and conditions together with the attached specification will govern the provision of services (“the Services”) by us (“the Company”) to you (“the Customer”)

Company’s Obligations
The Company will:

  1. Provide a quote to the Customer prior to supply, for the Customer’s agreement (“the quote”)
  2. Provide the Services to the Customer in accordance with that Quote.
  3. Notify the Customer of any changes to the Quote during the supply of the Services, and ensure the Customer’s agreement with the changes prior to continuing.
  4. Notify the Customer of any delay in the performance of the Company’s obligations.
  5. Supply the necessary personnel to provide the services, and may increase or change the personnel as necessary.

Customer’s Obligations
The Customer will:

  1. Provide accurate information to the Company for the purpose of preparing the Quote.
  2. Inform the Company in writing of their acceptance of the Quote.
  3. Notify the Company of any change to the information provided to the Company for the purpose of preparing the Quote.
  4. Notify the Company of any changes to the Quote that it requires.
  5. Pay the Company for the Services.
  6. Acknowledge that, unless otherwise agreed all work remains the copyright of the Company and may not be published, quoted or reproduced without the permission of the Company.

Price and Payment

  1. The price will be as quoted by the Company for the Services.
  2. The price may increase where the Services or the Quote are altered in accordance with the Customer’s instructions.
  3. All prices quoted will be exclusive of VAT.
  4. All prices quoted by the Company will be valid for 30 days from the date of the agreed Quote.
  5. Unless otherwise agreed, on acceptance of the quotation, fees will be invoiced as to 100% of the work.
  6. The Company will inform the Customer of any changes to the price and the reason for those changes. The Customer must give permission for the change in price (such permission not to be unreasonably withheld). The Company may terminate this contract where such permission is not given.
  7. The Company reserves the right to charge the Customer for any delay in the provision of the Services caused by the Customer.
  8. All invoices are payable within 30 days of the date of the invoice.
  9. Notwithstanding the above any Services provided to first time customers must be paid for in full on receipt.
  10. The Company reserves the right to request references in respect of a Customer where any credit is to be given.
  11. Where payment is not made in accordance with this contract the Company will charge interest at a rate of 4% above base rate on any late payment, until such time as the payment is made in full.
  12. In the event of cancellation or postponement of a project once commissioned, a fee will be charged by the Company to cover costs of all work undertaken, services provided, expenses and overheads, and commitments made up to the time of cancellation. If the Company has occurred costs from third parties to supply the work e.g. printing then this element of the agreed quotation must be paid in full.

Limitation

  1. Except in respect of death or personal injury caused by the Company's negligence (or any other liability which by law we cannot exclude or limit), the Company will not be liable to the Customer due to any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any consequential loss or damage (whether for loss or profit or otherwise), costs, expenses or other claims for consequential compensation  (and whether caused by the negligence of the Company, its employees, or agents) which arise from the provision of goods or services under this contract.
  2. The Company’s liability for any breach of the terms of this Contract or otherwise will be limited to the value of the goods or services purchased by the Customer from the Company in the 12 months prior to the breach of this Contract.
  3. The Company will not be liable if it has provided any recommendations for action and the Customer implements those recommendations prior to taking further advice on the implementation strategy from the Company.

 General

  1. No goods or services will be supplied prior to the Quote being agreed in writing.
  2. On completion of the Project any data supplied by a Customer will be returned to them unless they request that it is retained on computer by the Company.
  3. The Company is registered under the Data Protection Act to hold and use data on behalf of Customers.

Termination

  1. This contract may be terminated immediately due to a breach of these terms.
  2. Either party may terminate the contract on 30 days written notice to the other.
  3. The Company may terminate the contract where any health or safety issue has arisen in carrying out the contract.
  4. On termination for non-payment the Customer must return any property belonging to the Company.

Privacy Statement

Venture Simulations is committed to maintaining the privacy of personal information that visitors to this site provide. All personal information you provide, or we obtain, will be treated in accordance with the Data Protection Act of 1998.

This means: Venture Simulations will not sell trade or rent your personal information to a third party.

We may employ other companies and individuals to perform functions on our behalf such facilitating mail-outs, e-marketing and list cleaning. In such cases these companies and individuals will have access to personal information in order to perform these functions. However, they may not use it for any other purposes and are required to process the data in accordance within the UK's Data Protection legislation.

If you have any questions about this privacy statement please email us via the Contact section of this site or call +44 (0) 1483 827761.